Delivery Service

Convenient Delivery Schedule

We offer delivery service, details as below:

Charges

• Home delivery service is free when your net spending is HK$350 or more per order.
• Home delivery is available with HK$50 additional delivery fee for orders net amount is below HK$350 (including delivery to Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport).

Notes

1. The order will delivery as soon as possible based on our delivery schedule, and timeslot available from same day delivery up to 12 days for selection.
2. In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
3. Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
4. If delivery is delayed, postponed or rescheduled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or rescheduling is within the control of the Company or not.

Remarks

1. Delivery service is currently available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas: Lamma Island, Peng Chau, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O and areas that vans are restricted to access. No overseas delivery service is provided. The delivery orders of hospital are limited to send to registration lobby only.
2. Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
3. If no elevator service is available for premises, home delivery service will be made up to 3rd storey only. An additional delivery fee of HK$40 per floor will be charged for the address located above the 3rd storey where no elevator service is available (for the first 10 boxes). If the total number of boxes in order exceeds 10 boxes, the 11th to 20th boxes will be charged once more according to the number of storey(s) an additional delivery fee charged, and so on without amount limitation. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
4. As our vehicles cannot reach Big Wave Bay Village, in Shek O without permission letters, customers are required to collect the order at designated location(s).
5. All “Supplier Direct” orders are handled and delivery by supplier directly, which will not combine with the orders of PNS eShop. And supplier will contact you via phone / email that marked in the order record separately. Supplier will also charge certain amount for delivery free but can waive when meet the requirements of minimum spend.
6. To cancel the order, please contact our Customer Service Hotline at 26900948 / email to Parknshop.info@asw.com.hk not less than 48 hours prior delivery service.
7. Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer's request.
8. We reserve the right to charge an additional delivery fee if the recipient fail to accept delivery at the nominated delivery time.
9. It is the responsibility of the customer to notify PNS.hk 24 hours before delivery of any change to the delivery address after placing the order.
10. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Click & Collect

The services of ‘Click & Collect’ is available for orders which net spending upon $100. For order below $100, $20 service charge shall apply.

How it works
After adding the items to cart, select ‘Click & Collect’ as the preferred ‘Delivery Method’ and choose your desired location for pick-up, then proceed to make payment for your order. Once payment has been confirmed, you will receive an order summary email with the details of your order and collection point.

When and How to pick up
Once your order is ready for collection, an order confirmation email will be sent to you. Please don’t arrive before you have received the order confirmation email. To pick up the order, please present your order confirmation email when collecting in store. Please note signature is required for order pick-up. (Below are for references. Please refer to the delivery details sent by email.)

Pick-up period of "Click & Collect" order
Order must be picked up within 3 days upon receiving an order confirmation email. If customer fail to collect the order within the pick-up period, PARKnSHOP reserves the right to cancel the order.

"Click & Collect" Customer Service Hotline
Should you have any enquiries of 'Click & Collect' service, please contact our customer service hotline at +(852)2690 0948. Office hours: Mon - Sun, 9:00 am - 10:00 pm

Disclaimer
1. Prices shown on PNS.hk are not applicable in physical stores and may also vary from those found in-store.
2. When you place an order, the prices charged are those applicable on the day you order.
3. Click & Collect service is currently available in our selected stores, for more details please visit: https://www.PNS.hk/en/promo/clickandcollect.
4. Love our planet, please bring your reusable bag for stock pick up. Please contact our store staff if you need plastic shopping bag.
5. For Click & Collect service in Cheung Chau and Mui Wo is free for orders above HK$350 (For orders below HK$350, HK$50 service charge shall apply).
6. All orders are subject to confirmation of final availability and PARKnSHOP reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will arrange refund with you by phone or email.
7. We reserve the right to decline supply of goods to any customer at our sole discretion absolutely.