Terms & Conditions
- Norway Salmon Express will contact customers by WhatsApp (tel no. 60379054)
- After receiving the order, Norway Salmon Express will call customer to confirm order within 3 working days. (If customers did not receive call within 3 working days after ordered, please WhatsApp Norway Salmon Express at 60379054)
- Customers must make a reservation and fully understand the details and procedures of the purchase at least 3 days in advance. Failure to do so cannot be used as a reason for disputes.
- Product images on the website are for reference only.
- Orders for specific delivery times will incur an additional fee of $50 or more for taxi service.
- Deliveries are available from Monday to Saturday (no delivery on some public holidays).
2024 Holiday Schedule as below:
•10-14/2 Chinese New Year (Days 1 to 5)
•29-30/3 Easter
•1/4 Easter
•4/4 Tomb-Sweeping Day
•1/5 Labor Day
•15/5 Buddha's Birthday
•10/6 Dragon Boat Festival
•1/7 Special Administrative Region Establishment Day
•18/9 Mid-Autumn Festival
•1/10 National Day
•11/10 Double Ninth Festival
•25-26/12 Christmas
- If customers wish to change delivery details and arrangements (e.g., address, delivery time slot, date, or quantity of goods), they must request changes at least one working day before the delivery. Accommodating the revisions may result in additional delivery charges and delays. Customers are required to pay an administrative fee for each order modification, with a minimum charge of $50.
- Once an order is confirmed, changes or cancellations are not allowed. We will investigate and approve requests for returns/refunds on a case-by-case basis, reserving the right to make the final decision. Each (partial) order cancellation incurs an administrative fee of no less than $50.
- Customers are advised to provide accurate contact information before confirming their purchase.
- Our business operates from Monday to Saturday (order cutoff at 16:00 daily), and customers are required to make reservations at least 3 days in advance.
- If delivery is confirmed on the invoice's date and time, but no one is available to receive it, a new delivery arrangement must be made, and additional delivery fees will apply.
- During the period when typhoon or rainstorm signals are in effect, delivery services for the day and the following day may experience delays or cancellations. Our company will contact customers to make alternative delivery arrangements.
-No service area: Shap Sze Heung, AsiaWorld-Expo, Tai Au Mun, Tai Mei Tuk, Tai Mo Shan, Tai Mong Tsai, Po Toi O, Discovery Bay, Stonecutters Island, Sha Tau Kok, Lok Ma Chau, Ho Chung, Kwun Yam Shan, Disneyland, Kam Shan, Fei Ngo Shan, Ma Wan, Lung Kwu Tan, Tseng Lan Shue, Cape D’Aguilar , Cape Collinson, Wo Hop Shek , Wo Hop Shek Cemetery,Ha Pak Nai, Mong Tseng Wai, Nim Wan, Bride's Pool, Luk Keng, Wu Kau Tang, Lychee Garden, tseng tau, Yung Shue O, High Island Reservoir, Wong Shek Pier, Ng Tung Chai, Kadoorie Farm, Mai Po Nature Reserve, Man Kam To, Lo Wu, Frontier Closed Area, Ta Shek Wu, fanling golf club, Tsiu Keng, chek lap kok, Lady MacLehose Holiday Village, Siu Ho Wan, Tak Ku Ling, Lung Shan Temple, Pat Sin Leng Country Park, Po Fook Memorial Hall, Tso Fong Shan, Nam Sang Wai, Tso Kung Tam Outdoor Recreation Centre, Shing Mun Reservoir, Shing Mun Reservoir Barbacue area, Tai Po Wun Yiu Road, Tai O, Ngong Ping, Tong Fuk, Pui O, Mui Wo, Tai Long Wan Village, Tung Chung Road, Tai Tam Road, Mount Butler, Ma On Shan Village, sheung shi wa shan, Sandy Ridge, Junk Bay Chinese Permanent Cemetery, River Trade Terminal, Tai Lam Country Park, Outlying Islands
(Tenement House: G/F only)
- All rules and conditions are formulated and governed by the laws of the Hong Kong Special Administrative Region.
- Norway Salmon Express reserves the right to revise the terms and conditions. In case of any disputes, Fish Express retains the final decision-making authority.
- Personal data collected will be handled and used in accordance with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Hong Kong Laws.